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International Orders/Shipping

International Orders/Delivery

INTERNATIONAL TIME IN TRANSIT
DHL International
1-10 days
FedEx International Mail Service
3-4 weeks
 

International Shipping FAQs

Transit times are only an estimate. Actual transit times may vary and are not guaranteed by Hard Rock.

How do I track an international order?
You will receive an shipping confirmation with tracking details once your order has shipped. You can then track your package at www.dhl.com or www.fedex.com

Why is the tracking for FedEx International Mail Service different?
Unfortunately, with FedEx International Mail Service, FedEx only tracks packages to the New Jersey, USA, distribution center. Once there, packages will be shipped to their destinations without tracking.

Which countries do you ship to?
Albania, Andorra , Argentina, Australia, Austria, Belarus, Belgium, Bosnia-Herzegovina, Brazil, Bulgaria, Canada, Canary Islands, Channel Islands (Jersey, Guernsey), Chile, Corsica, Croatia, Costa Rica, Cyprus, Czech Republic, Denmark, Egypt, England, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Hong Kong, Hungary, Iceland, Ireland (Northern), Ireland (Eire; Republic of), Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madeira Islands, Malta, Moldova, Montenegro, Monaco, Morocco, Netherlands (Holland) , New Zealand, Norway, Poland, Portugal, Romania, San Marino, Scotland, Serbia, Slovakia, Slovenia, Spain, South Africa, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Vatican State, Wales, Yugoslavia

Who pays duties and taxes on the orders?
Orders outside the US may be subject to extra Duties and Taxes, which are the responsibility of the guest. These duties and taxes are in addition to the displayed shipping cost. Shipping charges are not refundable.

It's been a while and I haven't received my package... why the delay?
When an order is shipped internationally, the package has to clear your country's customs. Hard Rock does not have control over the time this may take.
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