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Returns & Refunds

Returns and Refunds


How do I return merchandise from my online order?
To return an item ordered online, follow the instructions on the back of your invoice and return your product within 30 days of receipt to:

Kuehne + Nagel Contract Logistics – NA
Hard Rock Returns
7701 Trade Port Drive
Louisville, KY 40258

I received the wrong product / My product was damaged or defective.
Contact Us by using any of the methods outlined on the Customer Care Homepage to alert us of the problem. Ship the item back to us and we will refund your shipping cost. Be sure to mark whether you would like a replacement or refund for the item.

What is the HardRock.com return policy?
Auction items and gift cards cannot be returned. Any other items may be returned within 30 days of receipt for a refund to your credit card.

Will I be refunded my shipping cost if I return an item?
We will be happy to refund your shipping cost to the credit card used on the original order if the problem originated with HardRock.com. Issues stemming from problems not related to HardRock.com will not have shipping costs refunded.
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