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U.S. Orders/Shipping

U.S. Orders

U.S. TRANSIT TIMES
USPS First Class*
Typically 2-3 Days; transit times not guaranteed
USPS Parcel
Typically 2-9 Days; transit times not guaranteed for Alaska/Hawaii/Puerto Rico
USPS Priority
Typically 2-3 Days; transit times not guaranteed
UPS Ground
2-6 business days
FedEx 2 Day
2 business days
FedEx Standard Overnight
Next business day
FedEx SmartPost
Typically 2-7 Days within contiguous U.S.; transit times my vary to other destinations
 

*USPS First Class option only available for select orders


U.S. Shipping FAQs

Not in the U.S.? Click here to learn more about international shipping and delivery.

How will my item ship?
Your order will ship through UPS, USPS, or FedEx.

An item is missing from my shipment, what do I do?
Send an email to customer_care@hardrock.com noting which item was missing and your order number.

When will my order ship?
Your order will ship within 24 hours (excluding weekends and holidays).

How much is my shipping?
Shipping cost depends on which method of shipping you choose, your address and the weight of the package. You can view shipping costs before finalizing your order.

What items require special handling?
Some items require special handling fees due to special packaging requirements. Items include Barbie & pin display cases. If special handling is required, it wil be noted on your order.

Can I track my package?
You will receive a tracking number in your shipping confirmation email. You can use this number to track your package at www.usps.com, www.ups.com, or www.fedex.com.

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